Top 10 Tiling
Privacy Policy
This Privacy Policy explains how Top 10 Tiling collects, uses, stores and protects customer and website information.
Effective Date: 2026
Top 10 Tiling respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to information collected through our website, quote forms, phone calls, emails, messages, site inspections, invoices and project communications.
This policy is intended to align with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
1. Business Details
Business Name: Top 10 Tiling
Location: Sydney NSW, Australia
Phone: +61 447 068 651
Email: top10tiling@gmail.com
Service Area: Sydney & Surrounding Areas
2. Information We May Collect
We may collect personal and project information when you contact us, request a quote, submit a form, send photos, call, email, message us or engage our services.
- Your full name
- Phone number
- Email address
- Project address or suburb
- Property access information
- Project photos and videos you provide
- Quote and invoice details
- Payment records
- Messages, emails and communication history
- Project scope, measurements and site notes
- Before and after project photos where agreed
3. How We Use Your Information
Top 10 Tiling may use your information for business and project management purposes, including:
- Responding to enquiries
- Preparing quotes and estimates
- Booking site inspections
- Managing tiling projects
- Issuing invoices and payment records
- Communicating about project details
- Managing variations and changes
- Keeping project records and evidence
- Improving our services and website
- Complying with legal, insurance and accounting requirements
4. Quote Forms & Contact Forms
When you submit a quote request or contact form, the information you provide may be sent to Top 10 Tiling by email or stored for customer service and project follow-up.
Please do not submit sensitive personal information unless it is necessary for your enquiry.
5. Project Photos, Videos & Site Information
Project photos and videos may be used to assess site conditions, prepare quotes, document progress, record defects, confirm completion or support project records.
Top 10 Tiling may use completed project photos for portfolio, website, social media or marketing purposes unless the client requests otherwise in writing.
6. Payment & Invoice Information
We may keep payment records, invoice numbers, project costs and transaction references for accounting, tax, debt recovery and business record purposes.
We do not ask customers to provide unnecessary banking passwords or sensitive financial login details.
7. Cookies & Website Data
Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour and support online advertising.
Cookies may collect information such as browser type, device type, pages visited, approximate location, visit time and referral source.
You can disable cookies through your browser settings, but some website features may not function correctly.
8. Google AdSense & Advertising
This website may display advertisements using Google AdSense or other advertising services. Google and third-party vendors may use cookies to show ads based on previous visits to this or other websites.
Users may manage Google advertising settings through their Google account or browser settings.
Top 10 Tiling does not control third-party advertising cookies or external websites linked from advertisements.
9. Google Analytics & Website Tracking
We may use analytics tools to understand how visitors use our website, including pages viewed, time spent on the website, general location, device type and traffic sources.
This information is used to improve website performance, customer experience and marketing.
10. Disclosure of Information
Top 10 Tiling does not sell personal information.
We may disclose information where reasonably necessary to:
- Provide tiling services
- Communicate with builders, suppliers or subcontractors involved in a project
- Manage invoices, payments and accounting
- Comply with legal obligations
- Respond to disputes, insurance claims or legal matters
- Engage debt recovery services if invoices remain unpaid
- Respond to requests from government authorities where required by law
11. Third-Party Services
We may use third-party services such as email providers, website hosting, Google services, accounting software, payment services, cloud storage and business communication tools.
These third parties may have their own privacy policies and terms of use.
12. Data Security
Top 10 Tiling takes reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure.
However, no internet transmission or electronic storage system is completely secure. Clients should avoid sending unnecessary sensitive information by email or online forms.
13. Data Retention
We may keep business and project records for as long as required for business, accounting, tax, insurance, warranty, dispute and legal purposes.
Records may include quotes, invoices, contracts, photos, messages, payment records and project documents.
14. Accessing or Correcting Your Information
You may contact Top 10 Tiling to request access to personal information we hold about you or request correction if the information is inaccurate.
We may need to verify your identity before providing access or making changes.
15. External Links
Our website may contain links to external websites, including Google, social media platforms, suppliers or advertising links.
Top 10 Tiling is not responsible for the privacy practices, security or content of external websites.
16. Children’s Privacy
Our services are intended for property owners, builders, commercial clients and adults. We do not knowingly collect personal information from children.
17. Changes to This Privacy Policy
Top 10 Tiling may update this Privacy Policy from time to time to reflect business, website, legal or service changes.
The updated version will be published on this page.
18. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Top 10 Tiling
Phone: +61 447 068 651
Email: top10tiling@gmail.com
Location: Sydney NSW, Australia
Important Disclaimer
This Privacy Policy is provided for general business website use only and does not replace legal advice. For specific privacy, advertising, consumer law or construction law obligations, Top 10 Tiling should obtain professional legal advice.