Terms & Conditions

Effective Date: 2026

These Terms & Conditions apply to the use of this website and to general enquiries, quotations and service information provided by Top 10 Tiling.

A written quote, service agreement or contract may contain additional terms that apply to a specific project. If there is any inconsistency, the written quote or contract for that project should be followed.

This page provides general business information only and does not replace legal advice.

1. Business Details

Business Name: Top 10 Tiling

Location: Sydney NSW, Australia

Phone: +61 403 945 324

Email: top10tiling@gmail.com

Service Area: Sydney & Surrounding Areas

2. Website Use

By using this website, you agree to use it for lawful purposes only.

You must not misuse this website, attempt to damage it, copy content without permission, submit false information, or use the website for spam, fraud or unlawful activity.

3. Website Information

The information on this website is provided for general information about Top 10 Tiling and our services.

We aim to keep the information accurate and up to date; however, we do not guarantee that all information is complete, current or suitable for every project.

Website content, images, service descriptions and examples may vary depending on site conditions, materials, scope of works and client requirements.

4. Services Provided

Top 10 Tiling may provide residential and commercial tiling services including:

• Bathroom tiling
• Floor tiling
• Wall tiling
• Kitchen splashbacks
• Outdoor tiling
• Waterproofing where included
• Large format tile installation
• Stone installation
• Tile repairs
• Grout and silicone finishing

The exact scope of works must be confirmed in writing before commencement.

5. Quotes & Estimates

Any quote or estimate provided by Top 10 Tiling is based on the information available at the time of quoting.

A quote may depend on:

• Site inspection
• Measurements
• Tile size and tile type
• Surface condition
• Waterproofing requirements
• Access and working conditions
• Client supplied materials
• Project urgency or timeframe

If the project details change, the price and completion time may also change.

6. Written Scope of Work

All work should be based on an agreed written scope, quote, invoice or contract.

Any work not clearly included in the written quote or contract may be treated as additional work and may incur extra charges.

7. Payments

Payments must be made according to the agreed quote, invoice, contract or payment schedule.

Payment stages may include deposit, progress payments and final payment.

For NSW residential building work, deposit limits and contract requirements may apply under NSW legislation.

Late or unpaid amounts may result in:

• Suspension of works
• Delays to project completion
• Removal from the work schedule
• Debt recovery action
• Legal costs where permitted by law
• Interest or administration costs where permitted by law

8. Deposits

Deposits may be required before works are scheduled or commenced.

Deposit amounts must comply with applicable NSW requirements where residential building work laws apply.

Deposits may be used for booking, preparation, administration, material ordering, labour planning and project scheduling.

9. Variations & Additional Works

Any changes to the agreed scope of works may be treated as a variation.

Variations may include:

• Change of tile size
• Change of tile type
• Change of layout or pattern
• Additional areas added
• Extra waterproofing requirements
• Additional surface preparation
• Tile removal or repair work
• Changes requested by the client, builder or designer

Variations may increase costs, labour, materials and completion time. Variations should be confirmed in writing before work continues.

10. Client Supplied Materials

If tiles, glue, grout, trims, waterproofing products or other materials are supplied by the client, builder or third party, Top 10 Tiling is not responsible for defects in those materials.

This may include:

• Warped tiles
• Damaged tiles
• Shade variation
• Incorrect quantities
• Delayed delivery
• Wrong materials supplied
• Manufacturing defects
• Unsuitable products

Top 10 Tiling may refuse to install unsuitable or unsafe materials.

11. Site Access & Site Conditions

The client, builder or site manager must provide safe and reasonable access to the work area.

Required site conditions may include:

• Safe access to the property
• Power and water available
• Clear working area
• Suitable storage for tools and materials
• Reasonable parking or unloading access
• Surfaces ready for tiling
• Other trades coordinated properly

Delays caused by restricted access, unsafe conditions, other trades, incomplete preparation or site issues may result in additional costs or delays.

12. Surface Preparation

Proper surface preparation is important for tiling quality and durability.

Additional preparation may be required where surfaces are uneven, damaged, moving, wet, contaminated, unsuitable or not ready for tile installation.

Unless specifically included in the quote, additional preparation may incur extra charges.

13. Waterproofing

Waterproofing only applies where it is specifically included in the agreed scope of works.

Where waterproofing is included, Top 10 Tiling aims to complete waterproofing in accordance with applicable Australian Standards and manufacturer requirements where relevant.

Top 10 Tiling is not responsible for failures caused by structural movement, plumbing defects, building defects, pre-existing leaks, works by other trades or waterproofing completed by third parties.

14. Tile Installation Tolerances

Tile installation may be affected by tile type, tile size, surface conditions, structural movement, tile manufacturing tolerances and layout requirements.

Natural stone, textured tiles and large format tiles may have natural or manufacturing variation.

Minor grout variation, shade variation, texture variation and acceptable industry tolerances may occur.

15. Completion Timeframes

Completion dates are estimates unless otherwise agreed in writing.

Project timeframes may be affected by:

• Weather conditions
• Material delays
• Tile size or design changes
• Additional works
• Other trades
• Restricted site access
• Payment delays
• Unforeseen site conditions

Top 10 Tiling is not responsible for delays outside its reasonable control.

16. Defects & Rectification

Any alleged defect must be reported in writing as soon as possible after it is identified.

Top 10 Tiling must be given a reasonable opportunity to inspect and rectify any genuine workmanship defect before the client engages another contractor, withholds payment, claims damages or commences legal action.

Top 10 Tiling is not responsible for defects caused by:

• Other trades
• Client supplied materials
• Structural movement
• Substrate failure
• Plumbing issues
• Building defects
• Misuse or lack of maintenance
• Impact damage after completion
• Normal wear and tear

17. Warranties

Top 10 Tiling provides workmanship warranties only for works directly completed by Top 10 Tiling, subject to applicable laws and project terms.

NSW statutory warranties may apply to residential building work where required by the Home Building Act 1989 (NSW).

Warranty does not apply to damage caused by third parties, client supplied materials, structural movement, poor maintenance, misuse, unauthorised repairs or events outside the contractor’s control.

18. Cleaning & Handover

Top 10 Tiling will carry out reasonable tiling-related clean-up after works are completed.

Builder’s cleaning, deep cleaning, dust removal from other trades or professional cleaning services are excluded unless agreed in writing.

Final handover occurs when works are completed according to the agreed scope and final payment is made.

19. Photos, Videos & Marketing

Top 10 Tiling may take photos or videos of works for project records, quality control, evidence, portfolio, website, social media and marketing purposes.

Clients may request in writing that identifying personal information or private details are not shown in marketing material.

20. Workplace Health & Safety

Top 10 Tiling aims to work in accordance with applicable Work Health and Safety requirements.

Top 10 Tiling may stop or suspend works if unsafe conditions exist, including unsafe access, exposed electrical hazards, dangerous site conditions, aggressive behaviour or other serious risks.

21. Limitation of Liability

To the maximum extent permitted by law, Top 10 Tiling is not liable for indirect, consequential, financial, third-party or non-workmanship related losses.

Liability is limited to the rectification of proven workmanship defects directly caused by Top 10 Tiling, subject to applicable laws.

22. Suspension of Works

Top 10 Tiling may suspend works where:

• Payments are overdue
• Site access is restricted
• Unsafe conditions exist
• Materials are unavailable
• Instructions are repeatedly changed
• Abusive or aggressive conduct occurs
• Other trades prevent work from continuing

Any resulting delay or additional cost may be the responsibility of the client, builder or responsible party.

23. Cancellation

If a project is cancelled after booking, preparation, ordering or commencement, the client may be responsible for costs already incurred.

This may include labour, administration, ordered materials, booking costs, travel, preparation and completed works.

24. Debt Recovery

If invoices remain unpaid, Top 10 Tiling may take reasonable steps to recover outstanding amounts.

Recovery action may include reminders, debt collection, legal proceedings and recovery of reasonable costs where permitted by law.

25. Disputes

If a dispute arises, both parties should first attempt to resolve the matter through professional communication and good faith negotiation.

Where required, disputes may be referred to NSW Fair Trading, mediation, tribunal or court.

26. Relevant Laws & Standards

Relevant laws, rules and standards may include:

• Home Building Act 1989 (NSW)
• Australian Consumer Law
• Work Health and Safety Act 2011 (NSW)
• Building and Construction Industry Security of Payment Act 1999 (NSW)
• Privacy Act 1988 (Cth)
• National Construction Code
• Building Code of Australia
• AS 3958.1 — Installation of Ceramic Tiles
• AS 3740 — Waterproofing of Domestic Wet Areas

These references are general only and may not apply to every project.

27. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude rights that cannot be excluded under Australian Consumer Law or other applicable laws.

Consumers may have rights and remedies under Australian Consumer Law where applicable.

28. Privacy

Personal information is handled in accordance with our Privacy Policy.

Please refer to our Privacy Policy for more information about how customer information, quote enquiries, website data and project records are collected and used.

29. Google AdSense & Advertising

This website may display advertisements through Google AdSense or third-party advertising services.

Advertising cookies or tracking technologies may be used by Google or third-party vendors. Please refer to our Privacy Policy for more information.

30. Intellectual Property

Website content, text, images, branding, layout, logo and design elements are owned by Top 10 Tiling or used with permission.

You must not copy, reproduce, modify or reuse website content without written permission.

31. External Links

This website may contain links to external websites, including Google, social media platforms, suppliers or advertising links.

Top 10 Tiling is not responsible for external website content, security, accuracy or privacy practices.

32. Changes to These Terms

Top 10 Tiling may update these Terms & Conditions at any time.

Updated terms will be published on this page.

33. Contact

For questions about these Terms & Conditions, please contact:

Top 10 Tiling

Phone: +61 403 945 324

Email: top10tiling@gmail.com

Location: Sydney NSW, Australia

Important Disclaimer

These Terms & Conditions are provided as a general business website template only. They do not replace a project-specific written contract or legal advice.

For real construction contracts, insurance matters, disputes, payment claims or legal compliance, Top 10 Tiling should obtain advice from a qualified NSW construction lawyer or relevant authority.